SERVICE
AGREEMENT
LAST UPDATED JANUARY 6, 2024.
These terms of the Service Agreement (the "Agreement") apply to your use of the website located at thenitpickyhome.com (the "Site"). By obtaining our services or using the Site in any way, you agree to this Agreement, Nitpicky Home's Privacy Policy, and all other guidelines or policies referenced here, which are all included by reference. Capitalized terms not defined here have the meanings given in those documents. If there is any conflict between this Agreement, the terms on the Site, or the Privacy Policy, the terms of this Agreement will be the ones that apply.
General
DEFINITIONS
This Service Agreement (“contract”) is made between The Nitpicky Cleaner LLC (“Nitpicky Home,” “we,” “us” or ”our”) and you, the individual choosing to use our online services (“you” or the “user”).
CHANGES TO TERMS
From time to time, we may need to make changes to this Service Agreement and may do so at any time. The date at the top represents when this agreement was last revised. It is important to check the terms from time to time to ensure that you are all caught up to date. By continuing to access or use our services after a change has occurred, you agree to be bound by our updated Service Agreement.
NOT COVERED BY TERMS
We love supporting other business and we occasionally link to their websites and services. When you click on one of these links, you are leaving Nitpicky Home, and this Agreement no longer applies. The way our partners or other third-parties do business is out of our hands, and we assume no responsibility for the content, privacy policies, or practices of any third-party website or service that we link to.
YOUR USE OF THIRD-PARTY OFFERINGS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD-PARTY OFFERINGS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD-PARTY OFFERINGS)
PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.
GUARANTEE
Your satisfaction is guaranteed. If you are not completely satisfied with your service, we will compensate a portion of the clean (if the card on file has not been charged) or upcoming service (if you have already paid) and coach our team. Our guarantee is void after 48 hours or if other contractors are present in the home during the time of service.
Please text Angie @ 262.894.7446 as soon as possible with the details of your concern along with photos. I aim to respond within one business day.
EMPLOYEES
All employees go through rigorous training to learn every aspect of the detailed Nitpicky Home standard. They know what is required and what is expected on every cleaning visit. For your protection all employees submit to a reference and background check during the hiring process. All employees are covered by workers comp, liability insurance, and bond.
Payment & Fees
CARD ON FILE
Every client is required to have a valid credit card on file. This card will be automatically billed following the completion of our services. If the credit card on file is missing, invalid, expired, or declined for any reason, you will be invoiced with an added administrative fee. Late fees will also apply to invoices that are not paid within a 24-hour grace period of receipt.
If we continuously encounter issues with payment or in maintaining up-to-date credit card information on file, we reserve the right to withhold upcoming appointments. All outstanding balances, including services and fees, must be cleared before any services can be booked. We may also require prepayment for future bookings as a measure to ensure a seamless transaction.
NO VALID CARD ON FILE
$10 FEE
LATE INVOICE PAYMENT
$10 DAILY FEE (after 24-hour grace period)
DEPOSITS
We accept both cash and credit card. If paying by cash, leave it in the predetermined spot. If not provided, we will charge the card on file. In an effort to remain green all receipts are emailed from the Vagaro booking system.
CLEAN SLATE CLEANS
We require a 50% deposit when booking with the remaining amount due charged to the card on file after the completion of your service.
ROUTINE CLEANS
Full payment is charged after service.
TIPS
A tip is never required but always greatly appreciated by our hardworking employees. You may leave a tip along with your cash payment or indicate the amount you'd like us to add to each appointment on your Payment Form, and we'll add it to your total automatically. Leaving a note of appreciation means just as much to the team. We sincerely appreciate your business!
REFUNDS
At Nitpicky Home, we understand that cleaning services are highly personalized and subjective. As a result, we are unable to provide refunds to our valued clients. However, we are committed to ensuring your complete satisfaction! With our Guarantee, if any task is missed or not done to your liking, simply reach out to Angie within 48 hours, and we will go above and beyond to make things right.
PRICING
We reserve the right to issue rate increases at any time. You will be notified when this occurs with as much notice as possible.
CURRENT HOURLY RATES
Clean Slate Cleans - $50/hour
Routine Cleans - $40/hour
Individual Organizing Sessions - $105/hour
CANCELLATION FEES
Please note that the following fees apply exclusively to the affected appointment and cannot be credited towards future services, even in the case of rescheduling. To avoid added costs, please text Angie (262-894-7446) at least 48 hours in advance with any appointment changes. You can also cancel or request to reschedule your service on the Vagaro website or app.
It's important to note that we retain the right to cancel services if any difficulties arise with your payment, inconsistent scheduling, or repeated cancellations. We appreciate your understanding and cooperation with our policies.
CANCELLATIONS + RESCHEDULING
48 Hours Notice - 50% of service
24 Hours Notice - 100% of service
LOCK OUT
10 Minutes of No Entry - 100% of service charged
REDUCING TOTAL HOURS
48 Hours Notice - 100% of original service charged
Scheduling Services
ROUTINE CLEANS
Routine Cleans provides consistent cleaning services at a discounted rate of $40/hr. Requirements:
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Minimum 4 hours per clean
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6-month initial commitment
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Scheduled every 1, 2, or 4 weeks on a set day and time
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Up to 1 appointment adjustment/cancellation per 6 cleans allowed
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Option to alternate between two separate cleaning appointments
CLEAN SLATE CLEANS
Clean Slate Cleans offers flexible cleaning services at $50/hr. Requirements:
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Minimum 4 hours per clean
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No commitment required
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Schedule as needed
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Book on Vagaro.com or the app, subject to availability
AVAILABILITY
Please submit a new Availability Form whenever your scheduling preferences shift. We rely on this information to make schedule adjustments and ensure the most convenient options for you.
ADJUSTING APPOINTMENTS
By following a recurring schedule, we can ensure that your home receives consistent, high-quality cleaning services while accommodating any necessary adjustments within reasonable limits. Please give as much notice as possible if you are modifying the rooms or tasks you would like our team to complete.
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Access "My Appointments" on the Vagaro app or website
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Up to 1 in 6 Routine Cleans can be adjusted without losing the $40/hr rate
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Exceeding the adjustment limit requires switching to Clean Slate Cleans at $50/hr
EMPLOYEE TIME OFF
When a Routine Clean falls on a holiday week or an employee requests time off, we may need to reschedule or cancel in rare instances. We strive to maintain a consistent schedule but appreciate your understanding when limited availability arises.
DURATION AND TIMING
Our cleaning services are typically performed by our two-person Cleaning Team, Liseth and Susana. However, in some cases, Liseth may work alone, or additional help may be required from the owner, Angie, or her husband, Chris. To maintain consistency, we refer to our cleaning services in terms of total human hours, which is equal to the duration multiplied by the number of cleaners. The total hours is most often twice the duration the cleaners are in your home, and the billing is done in 30-minute increments.
CHANGES TO DURATION
We will do everything we can to complete your request for additional tasks; however, we may not be able to if enough notice isn't given. At least one week's notice is preferred, although we cannot guarantee to accommodate requests. Adding to your appointment increases the length of your appointment, therefore increasing the total cost. Some Task Upgrades hold an additional product charge.
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We will request more time if we think your cleaning will take more than one hour longer than scheduled.
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You will be charged for the full time if you give less than 48 hours' notice to skip tasks or shorten your appointment.
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If our team finishes early without skipping tasks, you will be charged only for the time used in 30-minute increments.
Working In Your Home
PARKING
The client is responsible for providing parking within one block of your home if free parking isn’t available. If a parking spot cannot be found within 10 minutes, your appointment will be canceled or rescheduled, and you will be charged a $50 cancellation fee. The following are acceptable:
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Permitted Parking Space (personal or public)
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Valid Parking Permit
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Pay Street/Lot Parking Costs
ENTERING
f you have an alarm system at your home, you can provide instructions on its operation to Nitpicky Home. However, we prefer that your alarm be left off on the day of the cleaning. The following are acceptable ways of entering your home:
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Key on File
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Hidden Key
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Key in Lockbox
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Garage/Door Lock Code
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Door Unlocked
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Homeowner Present
ACCESS
We'll need access to all areas included in your service. Please try to inform us ahead of time if we need to coordinate to work around anyone who will be home during your appointment. Unplanned changes can make it difficult to complete all tasks, and you're responsible for paying the full amount of the scheduled appointment regardless.
LIABILITY
Due to liability reasons, we cannot work in the home when any other companies or contractors are present unless it is approved in advance. In some circumstances, we may require a certificate of insurance from the other business present at the time of your scheduled service(s).
If there are any mirrors, wall art/frames, hardware, fixtures, glass shower doors, etc., which are not 100% secure, The Nitpicky Home will not be held liable for any damages the unsecured items cause.
FIREARMS
For the safety of our team and anyone in your home, we require that you inform us of any firearms or other weapons kept in areas our team might come in contact with. All weapons must be moved if they are not securely stored in a locked safe or box.
VALUABLES
We encourage you to remove any highly valuable, sentimental, or irreplaceable items or let our team know to avoid them. We always take care not to break or misplace any belongings. However, accidents can happen, and we would hate to see anything happen to something very special to you.
WORKING CONDITIONS
In-home temperatures should be comfortable before the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. If your appointment is canceled due to uncomfortable temperatures within your home, you will be charged a cancellation fee.
PETS
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days if they will interfere with our services or our presence will upset them. Angie and Liseth should be made aware of any special requirements in safeguarding your pet(s). Nitpicky Home has the right to refuse service if your pet is displaying any aggressive behavior while uncrated.
For health reasons, we have instructed our staff to leave certain items and/or areas untouched, such as pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.
PRODUCTS AND SUPPLIES
Our staff is trained to use a specific set of products, supplies, and equipment provided by Nitpicky Home. Our team will arrive fully equipped with all the items needed to service your home. Clients have the option to provide alternative products or equipment if preferred. If you provide your team with other items, Nitpicky Home will not be held responsible for any damage caused due to the use or misuse of alternates provided by the client.
EMPLOYEE SAFETY
Our employees are very important to us, and we are determined to keep them safe. They do not climb higher than a 3ft or 2-step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees except for bathroom floors. These activities put our cleaning staff in danger of back injury or could damage something in your home. If you want us to move furniture, such as tables or large chairs, we are not responsible for their breakage due to aged or faulty manufacturing nor any damage moving these items may cause to your floor. The cleaning team will not move furniture that contains electronics or pull out any appliances, such as a stove, fridge, washer, or dryer. However, if you move them before the cleaning visit to allow access, we will be happy to clean the exposed areas. We ask that you return the appliances to their proper place.
Thanks for your patience in getting through all of the necessary legal language of this document! We have tried to be as clear as possible in communicating our expectations when it comes to using our services. However, if you have any questions about this Agreement, our Privacy Policy or Nitpicky Home’s services in general, just reach out! We would be more than happy to explain.
Nitpicky Home
Milwaukee, Wisconsin 53220